Service Coordinator

Encore Fire Protection•Wall Township, NJ

23h•Onsite

About The Position

The Service Coordinator plays a critical role on our Operations team. In this position, you’ll be at the center of daily operations—coordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. It also offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

Requirements

College degree or Two or more years of experience in customer service, project coordination, or facility services preferred
A willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills)
Strong interpersonal and persuasive abilities
A customer-focused, professional approach to every interaction
A talent for staying calm and organized when priorities shift
Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear

Nice To Haves

Familiarity with local geography is a plus but not required.

Responsibilities

Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
Apply strong customer service skills to handle client interactions and resolve issues effectively.