Service Coordinator

OWL Services • Irving, TX

22h • Remote

About The Position

We are looking for a detail oriented and well organized Service Coordinator. The Service Coordinator is responsible for providing outstanding customer service to current and new customers, managing customer requests, maintaining and updating data, and response time compliance and dispatching technicians. This is an opportunity for a long-term position and to join a growing company. This position will be remote.

Requirements

• Excellent customer service required
• Typing speed and accuracy
• IT proficiency required
• High accuracy with data entry skills required
• Experience in an administrative role required
• Able to work in a high-paced environment

Nice To Haves

• Previous dispatch & shipping and receiving experience is preferred
• Google applications experience preferred

Responsibilities

• Coordinating customer calls (program coordination/larger scope or volumes/scheduling/parts)
• Tracking and set-up of technician training and certifications
• Project management
• Scheduling inspections
• Customer set-up
• Report monitoring for open calls
• Creating on-call schedules
• Database management
• Data entry/manufacturer’s warranty tracking
• Other duties as assigned

Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed