Service Coordinator

Cigarette Holdings LLC•Opa-locka, FL

2h•Onsite

About The Position

Established in 1969, Cigarette Racing has innovative vision and legendary style. Cigarette boats are uniquely hand-crafted in the United States and known globally for power, comfort, and luxury. Our high-level execution and premium quality are second to none and we stay committed to building the finest powerboats and center consoles in the world. The Service Coordinator plays a critical role in maintaining Cigarette Racing's high standards of customer satisfaction by managing the scheduling, coordination, and workflow of service operations. This role ensures efficient direction of technicians, proper flow of vessels through the service process, and clear communication between clients and internal teams. The Service Coordinator will report directly to the Service Manager, supporting daily operations to ensure timely and high-quality service delivery for our performance vessels.

Requirements

1+ year of proven experience in service coordination, dispatching, or scheduling within marine, automotive, or similar industries.
Strong organizational and time management skills in a fast-paced environment.
Ability to manage multiple priorities and adjust schedules dynamically.
Excellent communication and customer service skills.
Proficiency with scheduling systems, ERP/CRM software, and Microsoft Office Suite.
Strong problem-solving skills and attention to detail.
Ability to work collaboratively across departments.
Ability to lift and move up to 25 lbs. occasionally.

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Coordinate and manage daily and weekly schedules for service technicians, ensuring efficient workload distribution.
Assign work orders and direct technicians on service priorities, timelines, and project sequencing.
Oversee and manage the flow of boats through the service department from intake through completion.
Serve as a point of contact for clients regarding service updates, timelines, and general inquiries.
Communicate effectively with technicians, management, and clients to ensure alignment on service expectations.
Monitor progress of service jobs and adjust schedules as necessary to meet deadlines and operational needs.
Ensure accurate documentation of work orders, labor hours, and service progress.
Collaborate with Service, Parts, and Production teams to ensure availability of materials and timely completion of work.
Assist in identifying workflow inefficiencies and recommend process improvements.
Maintain compliance with company policies, safety procedures, and industry standards (e.g., ABYC, NMMA, OSHA).