Service Coordinator

Volunteers of America National Services (VOANS)•Estacada, OR

2h•$23•Onsite

About The Position

The Service Coordinator provides general case management (including intake) and referral services to all residents needing such assistance. Formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services, and periodic reassessment of resident’s situation and needs) for a resident is needed when such service is unavailable through the general community.

Requirements

Bachelor’s Degree-concentration in Social Work, Gerontology, Psychology or Public Health.
Training in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues.
Proven experience in service management, including organizing, problem solving, and advocating.
Knowledge of community services in the region, particularly with services that are provided for the population living within the facility.
Knowledge of computer operations, to include basic data entry.
Ability to communicate effectively and maintain good relations with residents and employees.
Aware of eligibility for and procedures of federal and state entitlement programs.

Responsibilities

Help to coordinate the provision of supportive services to help all residents continue to age in place and delay or avoid the need for higher levels of care.
Routinely assess service needs in response to changing circumstances, i.e., Consulting with residents returning from the hospital/rehabilitation to determine the need for additional support.
Conduct assessments for all residents participating in the program at a minimum of annually, and complete a health and wellness assessment that gathers information about the resident's physical, mental, functional, and social status.
Develop an individual health aging plan/service plan to address identified interests and needs. Plans are guided by information from the individual assessments, summary reports of aggregated needs pulled from the database system, and personal observations.
Establishes links with agencies and service providers in the community; shops around to determine/develop the “best deals” in individualized, flexible, and creative services for the involved resident(s)