Service Coordinator

Wyoming Machinery Company•Gillette, WY

4d•Onsite

About The Position

ESSENTIAL FUNCTIONS Opening and closing of work orders and segments via DBS system. Verify completion of service reports and proper forms. Review and analysis of work orders for accurate closing and warranty. Assist in directing incoming calls during regular hours. Issue vendor purchase orders for outside labor as well as reconciliation of invoices. Obtain and verify accuracy in processing technician work hours. Maintain reliable flow of communication between customer and all DSS personnel working on projects on and off site. Assist in additional special projects required by Expanded Mining. Able to work safely and comply with all WMC, OSHA, MSHA and other policies/regulations. Develop and maintain customer relationships, both internally and externally. Other duties as assigned. ADDITIONAL FUNCTIONS Maintain a computer database. File and maintain accurate records. Participate in safety meetings. Provide progress updates to supervisor and on-site supervisors as needed/requested.

Requirements

High school diploma or equivalent.
Able to communicate effectively at all levels within the Dealership, with customer and factory personnel via written, oral and electronic mediums.
Possess sound computer skills and ability to operate dealership systems and software.
Able to handle multiple large projects simultaneously and adapt to change.

Nice To Haves

Additional technical schooling or on-the-job, maintenance planning training.
Minimum of two years’ of Caterpillar Dealer experience or maintenance experience in a similar work environment.

Responsibilities

Opening and closing of work orders and segments via DBS system.
Verify completion of service reports and proper forms.
Review and analysis of work orders for accurate closing and warranty.
Assist in directing incoming calls during regular hours.
Issue vendor purchase orders for outside labor as well as reconciliation of invoices.
Obtain and verify accuracy in processing technician work hours.
Maintain reliable flow of communication between customer and all DSS personnel working on projects on and off site.
Assist in additional special projects required by Expanded Mining.
Able to work safely and comply with all WMC, OSHA, MSHA and other policies/regulations.
Develop and maintain customer relationships, both internally and externally.
Other duties as assigned.
Maintain a computer database.
File and maintain accurate records.
Participate in safety meetings.
Provide progress updates to supervisor and on-site supervisors as needed/requested.