Service Coordinator

Kirby-Smith Machinery, Inc. - Odessa, TX•Odessa, TX

6h•Onsite

About The Position

Responsible for reviewing work orders from assigned branches, checking for accuracy, opening, updating, and closing work orders, and calculating and entering time worked by mechanics in a timely and efficient manner.

Requirements

High School Diploma or Equivalent
Three (3) years of experience as a mechanic or highly knowledgeable with industry concepts
Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
Exceptional interpersonal skills and excellent communication skills; attentiveness to details and solid problem-solving skills

Responsibilities

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Reviews work orders from assigned Product Service Managers (PSM) and branches for accuracy
Reviews technician notes and enters repair descriptions on work orders
Opens, updates, and closes work orders; Inputs data to open work orders such as fuel, sublet, labor, and mileage
Prints and reviews WIP (Work in Progress) reports
Initiates communications with Service Managers & PSMs on work orders showing no activity within a specific time
Acquires and maintains knowledge of manufacturer warranty programs and facilitates warranty repairs appropriately
Calculates and accurately documents hours worked for mechanics
Communicate with customers to obtain POs and a status on work approvals
Maintains and fosters good working relationships with supervisors, employees, manufacturer representatives
Ensures consistent and reliable on-site attendance
Performs other job-related duties as assigned