Service Coordinator

Palmer Johnson•Santa Fe Springs, CA

3d•Onsite

About The Position

Palmer Johnson has a great opportunity for a Service Coordinator in our Santa Fe Springs, CA location. The Service Coordinator is responsible for providing service-related solutions to our customers by working with our service team to provide quotes, schedule service, order parts, and perform other administrative duties. Who We Are Palmer Johnson provides industry-leading drivetrain and engine solutions across the off-highway market, serving OEMs and end users. With over 45 years of success, we pride ourselves on world-class service, technical expertise, and a culture that values people just as much as performance. We’re a national remanufacturer and authorized distributor representing such vendors as Twin Disc, ZF, Dana Spicer, Kessler, Funk/John Deere, Carraro, and more. Equipment OEM lines include JLG, Genie, Hyster, JCB, Manitou-Gehl, Brandt Hi-Rail Trucks and more. With 45 years of excellence, we know that our people are our greatest asset. We are committed to providing an atmosphere that encourages growth, creativity, and job satisfaction. About the Role The Service Coordinator is responsible for building and maintaining professional relationships with service and remanufacturing customers. Our Service Coordinators play an integral role in this commitment to our customers, ensuring that parts arrive on time and that our Service Manager and Technicians are supported. This role reports to the local Service Manager but is also part of a company-wide SVC team that helps administer our Service Department’s overall needs.

Requirements

Strong written and verbal communication skills
Ability to multitask and work with a sense of urgency
2+ years of work experience in customer service, preferably in an industrial or technical environment
Problem-solving mindset with attention to detail
Basic mechanical aptitude and the ability to read and understand assembly manuals, drawings, and schematics
Proficiency in Microsoft Office and general computer systems
Positive attitude and desire to work in a collaborative environment

Responsibilities

Act as a primary contact for customer service inquiries and provide timely updates
Schedule and coordinate in-shop and field service work
Manage service orders, quotes, and ticketing system tasks (OTRS)
Source, price, and order parts; resolve discrepancies with vendors
Monitor service progress, labor accuracy, and documentation
Support technicians and Service Managers to ensure efficient operations