Service Coordinator

Comfort Systems USA•Houston, TX

11d•Onsite

About The Position

This position is responsible for providing the Coordination backbone for the Aftermarket Department. Through regular interface with Field Team employees and internal stakeholders the Service Coordinator ensures corporate policies are adhered to, communicates and coordinates needed information and provides the initial point of contact for Service Customers.

Requirements

Excellent communication, organizational and time management skills
Must be self-motivated and have the ability to handle multiple and shifting priorities
Ability to work independently
Proficient in MS Office, MS Project, and database usage.
Strong Microsoft Excel Skills including use of pivot tables, macros, data validation, and conditional formatting
3-5 years in the parts distribution industry
1-3 years experience in office administration

Nice To Haves

HVAC Service Dispatch Experience

Responsibilities

Maintain the Excel based service tools and their interface with ERP and Autodesk Software
Coordinate planning and billing of all service work: warranty, project support and service jobs
Assist with tracking and quality assurance of all service-related information, such as time sheet, daily report submittal, and JHA’s to ensure all appropriate records are maintained within TAS
Coordinate Visa and Passport information for traveling Field Engineers, interfacing and communicating with Legal and HR when necessary
Coordinate site safety and security compliance training and screening for Field Engineers
Maintain on-call list and implement notification for field personnel
Coordinate some travel arrangements when support is required
Taking service inquiry calls from customers or clients
Act as first point of contact for customer service, assessing needs and escalating appropriately
Assist with maintaining the schedule of planned and anticipated field service needs to ensure gaps are identified as soon as possible and clients’ needs are met in a timely manner
Open and close Service Jobs in LN
Assist with ordering and shipping of parts in coordination with the Parts Coordinator
Any other duties as assigned by TAS.