Service Coordinator

BEARCOM CANADA CORP • Toronto, ON

108d • Onsite

About The Position

BearCom is the Largest Distributor of Wireless Voice, Data, and Video Solutions in North America with over 40 years of industry-leading experience and partnerships with major brands like Motorola, JVC Kenwood, and Avigilon. With over 75 branches across North America, BearCom is a leader in providing complex radio systems for public safety and enterprise customers. As a Service Coordinator, you will be responsible for meeting customer expectations regarding quality, performance, timeliness, and effective communication. The ideal candidate must possess excellent communication skills, be organized, self-motivated, customer service driven, willing to learn, and reliable. The Service Coordinator will interface directly with the end customer, making a professional attitude and effective communication vital.

Requirements

• Type 35 wpm, with experience in data entry.
• Knowledge of procedures and guidelines for emergencies.
• Proficient in English (oral and written).
• Must follow company procedures and assist with development and refining procedures as needed.
• Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
• Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
• Must be an active listener with excellent communication skills.
• Must possess sound judgement and critical thinking.
• Background checks are part of the hiring process, which may include a Motor Vehicle check.

Nice To Haves

• 2 years of proven relevant experience
• Bi-lingual in Spanish is a plus.
• Outstanding organizational and multitasking abilities.

Responsibilities

• Receive emergency and non-emergency calls and record all significant information.
• Address problems and requests by transmitting information to the appropriate resource or providing a solution.
• Receive and schedule resources for trouble calls and service projects.
• Use radio, phone, or computer to send crews to appropriate locations.
• Enter data in the computer system and maintain logs and records of calls, activities, and other relevant information.
• Provide in-route and follow-up calls to customers as part of customer service.
• Perform administrative and office clerical duties as assigned.

Benefits

• Extensive on-the-job training
• Covers all fees associated with most professional certifications
• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees