Service Coordinator

SEW-EURODRIVE•Troy, OH

17d•Onsite

About The Position

This position involves coordinating the return of SEW-EURODRIVE products to the Troy facility for repair, analysis, or restock. The coordinator will schedule repairs and analysis in the most expeditious manner to meet customer needs. Pay Rate: $20.00/hr. Shift: 1st Shift

Requirements

Possess strong overall office skills, including use of computers, their applications, and other office equipment.
Must be able to prioritize and manage time effectively.
Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog info
Ability to work independently and make decisions based on factual information received by analyzing and appraising customer needs.
Ability to learn and utilize the computer and work within the SAP System.

Responsibilities

Be available as assigned to accept all calls in a professional manner, and determine the nature of the call.
Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously insure that accurate information and service is provided.
Obtain required information and respond when necessary to complete action on inquiries/requests received.
Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
Provide assistance to other employees in a businesslike and professional manner as required.
Edit orders accurately for input into SAP/Configurator.

Benefits

Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
Disability - Includes both Short Term Disability and Long Term Disability
Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
Timely Evaluations with potential for a pay increase
Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
Holiday Pay - Twelve (12) paid holidays per year
Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
Paid Parental Leave - To assist and support new parents with balancing work and family matters
Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
Counseling Resources - Easy and convenient access to professional counseling services online
Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
Employee Assistance Programs - program to help employees navigate challenging life circumstances