Service Coordinator

Comfort Systems USA•Louisville, CO

2d•$22 - $28•Onsite

About The Position

We are expanding our Service Department and hiring a new Service Coordinator for our Louisville office. The Service Coordinator will coordinate dispatch and administrative support for the Design Mechanical Service department and its customers.

Requirements

3 + years’ experience in an administrative or customer service role
Ability to handle difficult call situations with professionalism and accuracy
Experience working in a fast-paced, sometimes hectic environment with little down-time
Strong written and verbal communication skills
Proficiency in the Microsoft Office Suite; Word, Outlook, Excel
Resourcefulness and strong analytical skills are necessary for success
Willingness to learn and be a team player
Strong organizational, prioritizing, and problem-solving skills
Reliable and dependable
High School Diploma or GED required
Must be able to pass a pre-employment drug test and background check

Responsibilities

Provide excellent customer service with incoming and outgoing service calls in a high call volume environment
Process and book service calls into proprietary systems, maintaining a high level of detail and accuracy
Maintain the daily dispatch board and coordinate or re-coordinate technician schedules for the following day and week
Create work orders with detailed information of supplies, tools, and logistics for technicians’ schedules, and coordinate any technician requests
Ensure accurate and timely data entry of customer accounts into the accounting and filing systems
Create and maintain new customer account information and file paperwork accordingly
Support the department with various administrative tasks, including copying, filing, data entry, monthly departmental meetings, and special projects
Complete all billing paperwork for processing, including necessary approvals
Assist payroll with weekly timecard processing
Manage customer and technician follow-up calls and emails, correspondence with the corporate strategic accounts office
Maintain an accurate and timely filing system
Other tasks as needed of the assigned