Service Coordinator
About The Position
Yokogawa, an award-winning provider of industrial automation, test and measurement, information systems, and industrial services, is seeking a dynamic Service Coordinator. The company is committed to shaping a better future for the planet by supporting the energy transition, biotechnology, artificial intelligence, and industrial cybersecurity, aligning with the United Nations sustainable development goals. With 18,000 employees in over 60 countries, Yokogawa fosters a global culture of "co-innovate tomorrow" where respect, value creation, collaboration, integrity, and gratitude are paramount. This role offers great career opportunities for individuals passionate about technology and the environment.
Requirements
- Strong organizational and multitasking skills with the ability to manage multiple priorities.
- Excellent customer service and communication skills.
- Strong attention to detail and accuracy in data entry, billing, and documentation.
- Ability to coordinate activities across multiple departments and stakeholders.
- Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
- Ability to work independently and exercise sound judgment in a fast-paced environment.
- High School Diploma or GED Equivalent
- 5+ years of experience in service coordination, customer service, field service operations, order management, or related administrative support functions.
- Experience supporting technical service organizations
Nice To Haves
- Associate's degree in Business Administration, Operations, Engineering Technology, or related field preferred.
- Experience with SAP, CRM, or service management systems preferred.
Responsibilities
- Coordinate and dispatch Field Service Engineers and required materials to customer locations based on service requirements, resource availability, and business priorities.
- Monitor service schedules and communicate updates, changes, or issues to customers and internal stakeholders.
- Serve as a liaison between customers, service personnel, and internal teams to facilitate effective service delivery.
- Enter, review, and maintain parts and on-demand service order requests in company systems.
- Maintain accurate documentation and records for service activities and customer transactions.
- Ensure timely and accurate logging of customer orders and service requests.
- Verify service documentation and supporting records to ensure billing accuracy.
- Assist with invoice generation, tracking, and resolution of billing discrepancies.
- Coordinate third-party procurement of equipment, materials, and services required to support service operations.
- Work with approved vendors to place orders and monitor delivery schedules.
- Resolve purchasing and delivery issues as needed to support project timelines.
- Process and track CENTUM software license orders and related contract customer requests.
- Coordinate with internal departments to procure and ship inventory parts required to support on-site field service activities.
- Support project closeout activities and documentation compliance requirements.
- Upload and maintain build books and project documentation upon completion of customer projects.
- Ensure all required records, reports, and customer deliverables are properly archived.
- Conduct customer satisfaction surveys following completion of service work and document feedback.
- Escalate customer concerns and support continuous improvement initiatives.
- Prepare monthly report and maintain service-related metrics as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
