Service Coordinator

Window World•Fort Myers, FL

9d•Onsite

About The Position

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: "to combine exceptional quality and workmanship with superior service at affordable prices." Window World Service Coordinator and Order Processor will work with existing customers to address any warranty issues that they might have. Day-to-day, this person will manage inbound/outbound calls and work within a customer relations management tool (CRM) to record service requests, schedule appointments and record customer data. The Service Coordinator will also troubleshoot product and service issues across departments by clarifying and documenting product issues, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. The Service Coordinator must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Requirements

Energetic and positive with a customer-first mentality.

Nice To Haves

Process/systems training.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products and service policies.
Order replacement parts for warranty services.
Schedule service appointments and product installations with both customers and Window World team.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Accurately update customer account and records in the CRM.
Follow standard operating procedures.
Prepare customer service call reports for management.
Maintain a well-organized and professional workspace.
Provide assistance with training and orientation for other team members as assigned.