Service Coordinator (55036)

SEER GROUP•Scappoose, OR

6d•Onsite

About The Position

This role is a great fit for someone who brings a positive, professional approach and is interested in growing with us. In this position, you’ll handle incoming service calls, make outbound calls to schedule maintenance visits, and coordinate detailed appointments with our technicians. You’ll also assist with resolving minor service concerns and play an important role in building strong relationships with our customers. Our Service Coordinator plays a critical role in our success. You’ll help ensure customers are taken care of quickly and professionally while supporting our technicians in the field. Your communication and organization skills directly impact customer satisfaction and company growth.

Requirements

1+ year experience in customer service, phone or in-person
1+ year experience scheduling
Computer and technology proficient; MS Office and ServiceTitan experience a plus
Professional communication, both verbal and written
Positive attitude in difficult situations
Ability to assess and prioritize work throughout the day
Must pass a pre-employment drug screen and background check

Nice To Haves

1+ year dispatching preferred
Parts warranty experience preferred

Responsibilities

Provide exceptional customer service to existing and potential customers.
Answering a high volume of inbound calls from customers in a friendly and professional manner.
Make outbound calls to return messages and reach out to customers.
Schedule service appointments and coordinate dispatching for service technicians.
Assist field technicians with administrative needs on occasion, which may include payment processing, lookup of customer info, rescheduling, etc.
Create, update, and maintain customer records within the service system database.
Other duties as assigned.