CMDC - Service Coordinator

Caminar•Concord, CA

6d•Hybrid

About The Position

The Service Coordinator for the Concord Mobile Dignity Center (CMDC) reports directly to the Program Manager and plays a vital role in delivering mobile, community-based services to individuals experiencing homelessness and housing instability. This position supports weekly CMDC operations by assisting with participant triage, engagement, and coordination of services. Including but not limited to housing navigation. The Service Coordinator serves as a welcoming, professional, and trauma-informed representative of the program while helping participants access hygiene services, housing resources, and community-based support. The coordinator provides low-level case management services focused on housing stabilization, housing readiness, and linkage to supportive services. Services are delivered both on-site during Mobile Dignity Center operations and through follow-up engagement in the community.

Requirements

Must be passionate about Caminar's mission.
High school diploma or GED required.
Demonstrated experience in a program serving homeless individuals strongly preferred.
Prior experience working with landlords, property managers, property owners, and/or housing developers.
Knowledge in local communities and resources.
Excellent computer skills in a Microsoft Windows environment, including email and Internet navigation required. Experience with Homeless Management Information Systems is strongly preferred.
Ability to maintain a high level of confidentiality, a professional demeanor, and to always represent the organization in a positive manner.
Must demonstrate an acceptable level of maturity, good judgment, and emotional stability.
Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.
This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.
Must be able to pass post-offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.
A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
May be required to obtain and maintain First Aid and CPR certification.
Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.
Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Safety and security—actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Nice To Haves

Demonstrated experience in a program serving homeless individuals strongly preferred.
Experience with Homeless Management Information Systems is strongly preferred.
May be required to obtain and maintain First Aid and CPR certification.

Responsibilities

Attend and support weekly Concord Mobile Dignity Center operations
Conduct participant triage and assist with service coordination
Provide warm, respectful, and trauma-informed engagement
Deliver low-level case management focused on housing goals and stabilization
Assist participants with housing readiness, documentation gathering, and referrals
Connect participants to community resources, including supportive services and benefit programs
Collaborate with partner agencies to ensure coordinated, wraparound service delivery
Maintain accurate documentation and case notes in accordance with program requirements
Participate in team meetings and ongoing program development efforts