Service Coordinator
Rittal LLC•,
•$25 - $30•Onsite
About The Position
Rittal LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high efficiency, high-density power management, and climate control systems for industrial, data center, Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.
Requirements
- HVAC certification is required
- A minimum of 3 years of experience in air conditioning repair and/or service
- EPA certification for refrigerant recovery and servicing of CFC based units required
- Strong mechanical and electrical aptitude with experience using electrical testing equipment (meters etc.) to troubleshoot HVAC equipment required
- Attention to details and organization skills with great follow-up skills
- Intermediate level of experience with Microsoft Office products
Nice To Haves
- Previous field service is preferred
- SAP experience a plus
Responsibilities
- Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner
- Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion
- Schedule approved travel for technicians as needed (direct employees/sub-contractors)
- Develop and/or secure estimates/quotations for installations, services and repairs as needed
- Identify and evaluate the performance and competency levels of technicians and service partners
- Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed
- Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products
- Perform troubleshooting for customers providing most effective solution
- Process warranty and non-warranty claims for parts and service
- Support company sales of climate control products through customer relations
- Other duties as assigned
Benefits
- affirmative action/equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
