Service Coordinator

Volvo Group • Franklin Park, IL

1d • $30 - $35 • Onsite

About The Position

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Prevost, a member of the Volvo Group, is currently looking for an effective, independent, and efficient Service Coordinator to fill a vacant position within the team.

Requirements

• High school degree or equivalent and 1 year in the automotive/heavy duty industry or 2 years on-the-job related experience in the service industry.
• 1 year customer service experience
• Strong computer knowledge: Microsoft Office skills
• Knowledge of the SAP software (preferred)
• Background in service and parts
• Multitasking and good communication

Nice To Haves

• Knowledge of the SAP software

Responsibilities

• Create, maintain, and communicate workshop schedules to maximize workflow and productivity.
• Communicate with customers, managers, and the shop to ensure customer satisfaction and proper workflow.
• Communicate issues to customers and work to find solutions
• Propose additional services to customers
• Schedule customer buses and follow up with customers on future service appointments
• Help develop quotes for service and repair with help from the Service Manager
• Keep customers informed on completion times, delays, and changes to estimates and spend quality time building relationships with customers
• Prepare, process, and ensure accuracy of work orders and warranty
• Other tasks as assigned

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED