Service Coordinator

St Vincent De Paul•Phoenix, AZ

52d•$18 - $22•Onsite

About The Position

The Service Coordinator works at SVdP’s shelter / Interim Housing Communities to support daily shelter operations, maintaining a safe, welcoming, dignified space for residents. The ultimate goal of the program is to help residents heal from the trauma of homelessness and move forward to more stable and sustainable housing situations. This individual will partner with other personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address an emergency. This individual is calm, caring, kind, organized, dependable, able to help during stressful situations, and able to work well with many different people. The candidate must be prepared to navigate professional boundaries with clients/guests/residents, manage the emotional challenges of working in a high-needs environment, and demonstrate reliability in attendance. This role requires emotional resilience, self-awareness, and a strong commitment to showing up consistently for our guests and teammates.

Requirements

High school diploma or GED
At least six months working in social services or patient care
Must have Level One Fingerprint Card by Day One of employment
CPR/First Aid within 90 days of hire
Able to stand, walk, bend, reach, and lift 50+ pounds
Ability to read, comprehend, speak and write clearly in English
Can stay calm during emergencies
Basic computer skills, including navigating the internet, using Microsoft Outlook, ability to learn and use databases
Compassionate customer service and good teamwork

Nice To Haves

Min one year of experience demonstrating Level I skills
Shows flexibility by adjusting with ease and willingness to changes in schedules, roles, or routines.
Demonstrates understanding of SVdP culture, including “Program Principles”
Practices quality improvement by bringing ideas and solutions to challenges.
Helps orient, train, lead volunteers, with little to no supervision, including volunteer engagement training.
Demonstrates ability to model correct procedures in emergency situations, including de-escalation techniques.
Seeks out extra training without being asked.
Works independently, completes daily tasks, and makes sure everything is ready for the next shift, without supervision
Has certifications to distribute medications for Ozanam Vets
Works the front desk processes at all three programs
Min 1 year of experience demonstrating Level 2 skills
Able to orient, train, and model for other staff in a variety of areas including: Teamwork, communication, customer service, change-management
Ability to take on some shift-supervisor tasks when needed, including sound and quick decision-making in supervisor’s absence
Takes on/leads special projects or tasks, such as safety committee representative, departmental cross-training, etc
Builds community partnerships to find resources to best serve our guests
Seeks out ways to decrease expenses, helping to monitor budget alignment
Excellent written and verbal communication skills with little to no misunderstandings as a result of communication
Minimal mistakes with technology, project and administrative details
Ability to run a guest training/orientation with a lesson plan and keep participant records

Responsibilities

Welcome, orient, and support residents during intake, stay, and exit; assist with move-in/move-out and connections to resources
Maintain accurate electronic records according to approved procedures
Monitor space to ensure safety, cleanliness, dignity, and a respectful environment
Assist with meal service, distribution/inventory/tracking of supplies, and preparation/disassembly of spaces for residents.
Use the 10–4 Customer Service Rule when interacting with guests, volunteers, staff
Identify safety concerns, promptly clean up and report hazards, complete and report on required safety checks
De-escalate conflicts and assist with emergencies as needed
Complete timely and accurate incident reports
Work collaboratively with staff, partners, and volunteers; support volunteers and new staff as needed
Participate in shift communication, trainings, meetings, and special events
Maintain cleanliness and organization of sleeping areas, restrooms, common spaces, and work areas
Support SVdP’s culture of “Let None Be Lost”, welcoming volunteers and guests
Complete other tasks assigned by supervisor