Service Coordinator

Commercial Fire Protection, Inc. • San Francisco, CA

26d • Onsite

About The Position

We are seeking a detail-oriented and highly organized Service Coordinator to support daily operations by managing scheduling, work orders, and customer communication through the ServiceTrade platform. This role is critical in ensuring field technicians are efficiently dispatched, jobs are properly documented, and customers receive timely, high-quality service.

Requirements

• Experience using ServiceTrade
• Strong organizational and multitasking skills
• Excellent communication skills (phone, email, internal coordination)
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with basic office tools (Google Sheets, email, etc.)

Nice To Haves

• Fire protection or service industry background
• Knowledge of inspections (sprinkler, alarm, extinguisher, backflow)
• Experience scheduling technicians and dispatching

Responsibilities

• Schedule and dispatch technicians using ServiceTrade
• Optimize routes and workloads to maximize efficiency
• Adjust schedules in real time based on priorities and emergencies
• Create, update, and track service requests and inspections
• Ensure all jobs are properly documented in ServiceTrade
• Verify completion notes, photos, and compliance requirements
• Coordinate appointments with customers and property managers
• Provide updates on job status, scheduling, and follow-ups
• Handle inbound service requests and route appropriately
• Review completed jobs for accuracy before invoicing
• Ensure all required documentation is attached (photos, reports, deficiencies)
• Assist with generating invoices and closing out work orders
• Maintain accurate customer, asset, and service data
• Ensure technicians are properly using ServiceTrade in the field
• Identify and correct gaps in system usage or data entry
• Work closely with operations, sales, and field teams
• Track open work orders and ensure timely completion
• Support project coordination and service follow-ups

Benefits

• Competitive hourly rate
• Company paid medical & dental
• Vision
• 401k
• Life insurance
• Paid time off and holidays
• Supportive team environment
• iPad
• Company vehicle & gas card
• Tuition reimbursement
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed