Coordonateur(trice) du service / Service Coordinator

XNRGY Climate Systems•Longueuil, QC

27d•Onsite

About The Position

The Service Coordinator supports the execution of start-up, commissioning, rework, and service activities for assigned mission-critical data center customer accounts. Reporting directly to the Project Manager or Team Lead, this person manages the service request intake process, coordinates cross-functional responses, prepares readiness documentation, and supports technician deployment in partnership with the Workforce Management team. Success in this role requires excellent organizational skills, strong urgency management, and effective communication to maintain alignment with commissioning schedules.

Requirements

3 to 5 years of experience in service or project coordination within a manufacturing, HVAC, or complex industrial environment.
Strong experience with ERP, CRM, and service management platforms.
Demonstrated ability to coordinate activities between engineering, operations, and field teams.
Willingness to travel to job sites when required.
Excellent ability to follow through and manage priorities.
Clear, respectful, and assertive communication.
Ability to balance customer expectations with operational realities.
Comfortable working in a dynamic and constantly evolving environment.
Ability to identify issues and contribute to scalable, sustainable solutions.

Nice To Haves

Knowledge of French or Spanish is considered an asset.

Responsibilities

Manage the intake of service requests; classify and track customer inquiries related to technical support, warranty, parts, and documentation.
Prioritize with the Project Manager or Team Lead based on commissioning schedules and customer impact.
Maintain an accurate tracker with clear statuses and timelines; escalate risks when required.
Coordinate responses with Engineering, Manufacturing, Procurement, Logistics, and Quality, Health, Safety & Environment (QHSE) teams.
Prepare readiness packages, including documentation bundles, checklists, and technical files.
Support the Project Manager or Team Lead with schedule tracking, readiness validation, and issue escalation.
Track punch-list items, expected part receipt dates, rework instructions, and closure.
Drive cross-functional follow-up to reduce cycle time and backlog aging.
Submit staffing requests with detailed scope of work, timelines, and site requirements.
Provide travel and logistics information to the Workforce Management team for technician deployment.
Confirm readiness requirements, including documentation, site access, safety requirements, tools, and parts.
Support visibility into needs without owning resource assignment decisions.
Prepare structured updates for the Project Manager, Team Lead, and internal stakeholders.
Lead coordination meetings, document action items, and follow up on next steps.
Maintain dashboards for commissioning readiness, service request performance, and rework progress.