Service Coordinator (MyCare)

CENTRAL OHIO AREA AGENCY ON AGING•Columbus, OH

10d•$24 - $0•Hybrid

About The Position

The Service Coordinator role plays a vital role in helping individuals remain independent and engaged by connecting them to supportive services, conducting non-clinical assessments, and advocating for their needs. This position works collaboratively with program participants and community partners to promote stability, wellness, and quality of life.

Requirements

High school diploma or equivalent.
1 year of experience in social services, case management support, or healthcare coordination.
Valid driver’s license and reliable transportation with proof of insurance.

Nice To Haves

Bachelor’s degree.
Certified Senior Advisor (CSA) or Professional Service Coordinator (PSC) certification.
Experience working with older adults or vulnerable populations.
Strong communication, interpersonal, and organizational skills.
Knowledge of community resources and social service systems.
Ability to work independently while building collaborative relationships with individuals and stakeholders.
Proficiency in Microsoft Office and case documentation systems.

Responsibilities

Complete and document non-clinical wellness and social assessments with individuals.
Connect individuals to community resources such as nutrition programs (e.g., SNAP), transportation, home-delivered meals, and other supportive services.
Maintain an up-to-date local resource directory tailored to individual needs.
Collaborate with service providers, health providers, community organizations and other partners as needed to support individual well-being.
Advocate for clients’ rights and ensure they receive culturally competent, person-centered care.
Provide education on emergency preparedness and assist with planning.
Ensure timely follow-up on referrals and maintain accurate case records in compliance with program requirements.