Service Coordinator

Cincinnati Region•Mason, OH

53d•Onsite

About The Position

Haven Services and Nixco Plumbing are seeking a highly organized and customer-focused Service Coordinator to support our Plumbing & Drain Department. This role serves as a key liaison between technicians, management, dispatch, customer service, and customers to ensure efficient job execution, timely communication, and exceptional service delivery. The Service Coordinator plays a critical role in coordinating technician support, managing parts procurement and tracking, ensuring accurate job documentation, and assisting with daily operational activities.

Requirements

High school diploma or equivalent.
Valid Ohio Driver’s License with an insurable driving record.
Strong organizational, communication, and customer service skills.
Ability to learn and effectively use Service Titan and other company software platforms.
Proficiency with Microsoft Office and general computer applications.
Employees must be able to pass pre-employment screening including a background, motor vehicle check and drug screening.
Maintaining eligibility to operate company vehicles is a fundamental job requirement.
All employees that operate company vehicles must maintain their driving record as insurable under the company’s vehicle insurance provider.

Nice To Haves

Previous experience in plumbing, HVAC, construction, service coordination, dispatching, or related industries.
Knowledge of plumbing, drain, HVAC, or mechanical service operations.
Experience coordinating field service technicians.

Responsibilities

Assist the Department Manager with scheduling and assigning jobs to technicians.
Serve as a primary point of contact for technicians by answering questions and providing operational support.
Coordinate with management and field staff regarding technical issues and job-related concerns.
Follow up on completed jobs to ensure all required paperwork, notes, and documentation are accurate and complete.
Support technicians, dispatchers, customer service representatives, and customers through phone and email communication.
Manage and maintain job boards related to: Parts Searches (PS), Parts on Order (POR), Parts In (PIN).
Source specialty parts and materials required for service jobs.
Order non-stock materials and equipment.
Coordinate material staging for approved and scheduled jobs.
Communicate incoming parts and equipment status to management and field teams.
Work closely with the Parts Manager to return unused stock and non-stock materials.
Process warranty returns for non-stock materials and equipment.
Maintain accurate job records and documentation within company systems.
Assist with customer inquiries and provide updates regarding job status.
Support departmental workflow and operational efficiency initiatives.
Perform additional administrative and operational duties as assigned.

Benefits

Competitive salary and performance-based incentives.
Opportunities for professional growth and advancement.
A collaborative, supportive work environment.
Major health benefits are available on the first of the month following your start date.
Paid Time Off, paid holidays, and 401(k) with company match begin immediately upon hire.
Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
Dental and Vision Insurance
Company provided Life and Disability Insurance
401(k) with Employer Match
Employee Assistance Program
Paid Time Off, Paid Holidays, floating holidays