Service Coordinator - Automated Logic

Carrier • Pittsburgh, PA

1d • $43,500 - $87,500

About The Position

The role supports service operations by coordinating daily technician schedules, dispatching / invoicing work orders, and supporting account managers with T&M work. The ideal candidate is self-motivated, attentive to detail, has strong organizational skills, and can leverage technology to enhance the communication and operational efficiency of the service branch.

Requirements

• High School diploma or GED
• 2+ years of customer service experience.
• 1+ years of experience supporting customers via telephone and email.

Nice To Haves

• Experience in the HVAC industry.
• Experience with scheduling field service technicians.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Excellent attention to detail and accuracy.
• Experience with Microsoft Office.
• Experience with Salesforce and Microsoft Dynamics 365

Responsibilities

• Manage daily schedules for field engineers, ensuring prompt response to service requests and maximizing efficiency.
• Prepare, manage, and maintain work orders, and all related service documentation.
• Manage end-to-end invoicing processes for service workorders, including coordination with internal teams and administrative follow-up.
• Manage time and material invoices, and accounts receivable.
• Manage Purchase Orders (POs) throughout the account lifecycle.
• Support the creation, administration, and renewal tracking of service contracts.
• Act as the primary administrative point of contact for customers regarding service coordination, documentation, and invoicing matters.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED