Service Coordinator

Computer Integration Technologies, Inc.•Woodbury, MN

4d•Hybrid

About The Position

The Service Coordinator at CIT ensures service work moves from request to completion without stalling. This role owns day-to-day coordination and resolution tracking for service delivery work bridging scheduling, customer timing, technician availability, and equipment/licensing readiness. The Service Coordinator proactively follows up on open items with engineers, aligns internal teams and vendors, and keeps customers informed so work is delivered on time and documented accurately.

Requirements

2+ years of experience in service coordination, operations, dispatch, or a related customer-facing role.
Demonstrated ability to manage multiple small workstreams simultaneously, prioritize effectively, and drive follow-up to closure.
Demonstrated ability to drive work forward across teams by proactively following up, removing blockers, and ensuring tasks are completed on time.
Experience influencing technical teams or stakeholders without direct authority to maintain progress and accountability.
Strong communication skills (written and verbal) with the ability to set expectations and coordinate across technicians, vendors, and customers.
Comfort with ordering and tracking hardware and licensing, including working with vendors and internal purchasing processes.
Proficiency in Microsoft Office (Outlook, Excel, Word) and experience working in an IT Service Management (ITSM), ticketing, or PSA tool.
Detail-oriented and process-minded, with strong documentation habits and follow-through.
Must be authorized to work in the United States

Nice To Haves

Experience in IT services, endpoint/workstation deployments, and/or security services coordination.

Responsibilities

Drive CIT service work from request to close by coordinating next steps and removing blockers to keep momentum.
Manage the full ticket lifecycle by scheduling work, tracking progress, updating status, and closing tickets.
Hold engineers accountable for timelines, updates, and completion by following up directly and escalating when needed.
Run service boards daily, prioritize aging work, align schedules, and keep dependencies moving as priorities shift.
Coordinate repeatable services, such as premium workstation installs, from intake through completion confirmation.
Coordinate T&M (time & material) work by confirming scope, scheduling resources, documenting outcomes, and closing out for billing readiness.
Support standalone engagements by aligning customer readiness, access, scheduling, and vendors.
Own customer communication for assigned work by setting expectations, providing clear updates, and confirming completion.
Remove ambiguity by making sure work is clearly scoped, documented, and understood by internal teams, vendors, and customers.
Provide leadership visibility on backlog, aging, risks, and blockers; escalate quickly when progress stalls.
Improve throughput by building and refining templates, checklists, and standard workflows and communications.
Maintain real-time, accurate ticket documentation to support billing, reporting, and operational clarity.
Own the role by bringing structure, initiative, and consistent follow-through as service delivery evolves.
Stay current on CIT products, services, and processes to coordinate work correctly and compliantly.