Service Coordinator

Comfort Systems • Louisville, CO

21d • Onsite

About The Position

Design Mechanical – a Comfort Systems USA Company – is expanding its Service Department and hiring a new Service Coordinator for its Louisville office. The Service Coordinator will coordinate dispatch and administrative support for the Design Mechanical Service department and its customers. This role is a Non-exempt position eligible for Overtime, with a wage range of $22-28.00/hr. depending on experience.

Requirements

• 3 + years’ experience in an administrative or customer service role
• Ability to handle difficult call situations with professionalism and accuracy
• Experience working in a fast-paced, sometimes hectic environment with little down-time
• Strong written and verbal communication skills
• Proficiency in the Microsoft Office Suite; Word, Outlook, Excel
• Resourcefulness and strong analytical skills are necessary for success
• Willingness to learn and be a team player
• Strong organizational, prioritizing, and problem-solving skills
• Reliable and dependable
• High School Diploma or GED required
• Must be able to pass a pre-employment drug test and background check

Responsibilities

• Provide excellent customer service with incoming and outgoing service calls in a high call volume environment
• Process and book service calls into proprietary systems, maintaining a high level of detail and accuracy
• Maintain the daily dispatch board and coordinate or re-coordinate technician schedules for the following day and week
• Create work orders with detailed information of supplies, tools, and logistics for technicians’ schedules, and coordinate any technician requests
• Ensure accurate and timely data entry of customer accounts into the accounting and filing systems
• Create and maintain new customer account information and file paperwork accordingly
• Support the department with various administrative tasks, including copying, filing, data entry, monthly departmental meetings, and special projects
• Complete all billing paperwork for processing, including necessary approvals
• Assist payroll with weekly timecard processing
• Manage customer and technician follow-up calls and emails, correspondence with the corporate strategic accounts office
• Maintain an accurate and timely filing system
• Other tasks as needed of the assigned

Benefits

• Comprehensive Medical, Dental, Vision, FSA/HSA, Matching 401K, Long Term Disability, Short Term Disability, Company Paid Life & Voluntary Spouse & Child Insurance, AD&D, Employee Assistance Program, PTO, Paid Holidays, voluntary additional insurances/benefits, and other great perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED