Service Coordinator

Jasper Holdings Inc.•Albany, NY

7d•Onsite

About The Position

D&W is searching for a Service Coordinator for our location in Albany, New York. We are looking for an individual with strong leadership skills, a mechanical background, preferably in the truck or automotive industry and the ability to work in a fast paced, dynamic environment. The successful candidate must have strong interpersonal and communication skills. D&W Diesel, Inc. is employee owned, $125 million business with over 350 employees in 8 locations. D&W has 50 years of history as an aftermarket distributor of heavy-duty truck and off-road equipment parts, remanufacturing and distribution of diesel engine components, and industrial products. We are dedicated to continued growth through investment in our modern facilities and our exceptional team of employees.

Requirements

3+ years of service writing experience
Strong technical/mechanical aptitude and experience
Ability to initiate, coordinate and prioritize responsibilities
Computer literate
Ability to multitask and work in a fast-paced environment

Nice To Haves

Prior experience with diesel on and off highway a plus
Diagnostics experience desired
Working knowledge of both truck repair and vehicle upfitting is a plus

Responsibilities

Coordinate the activities of the branch service department which include both repair work and vehicle equipment upfitting.
Schedule work that meets the needs of our customers.
Supervise on vehicle technicians
Prepare estimates, quotations, and final bills for all branch service and install work.
Interact and communicate effectively with all levels of the branch operations.
Provide customer service and sales support.