Service Coordinator

SCOTT EQUIPMENT COMPANY LLC • Monroe, LA

3d • Onsite

About The Position

This individual will be responsible for promoting customer satisfaction within the service department as well as keeping service department management informed. This individual will also be responsible for all service/warranty related issues, assisting in the writing and communication of work orders, coordinating duties with the service technicians and performing other administrative/clerical duties for the service department.

Requirements

• Good communication skills - interpersonal, written, verbal
• Proper phone etiquette
• Proficient in MS Office Suites
• Ability to learn company database system

Nice To Haves

• Industry experience preferred
• Clerical experience preferred

Responsibilities

• Promote customer satisfaction within the service department.
• Keep service department management informed.
• Handle all service/warranty related issues.
• Assist in the writing and communication of work orders.
• Coordinate duties with service technicians.
• Perform other administrative/clerical duties for the service department.

Benefits

• Company Paid Benefits
• Life Insurance
• Long-Term Disability
• Short Term Disability for employees with 10 years or more of tenure
• Emergency Travel Assistance Program including ID theft protection
• Employee Assistance Program
• Paid Time Off tiered based on tenure
• Paid Holidays
• Wellness program with generous rewards
• Discretionary profit sharing
• Partially company paid benefits
• Shared cost of health insurance with substantial employer contribution
• 401K plan with an employer match on the first 6% an employee contributes
• Available Benefits
• Dental
• Vision
• Accident Insurance
• Critical Illness
• Hospital indemnity
• Flexible Spending Account
• Short Term Disability
• Voluntary Life
• Training
• On the Job training
• In person and online manufacturer training
• Scott Equipment University, a resource for safety, skills and career development training
• Additional benefits
• Prescription Safety Glasses Reimbursement (based on position)
• Boots reimbursement (based on position)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed