Service Coordinator

Generac Power Systems•Sussex, VA

7d•Onsite

About The Position

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. The Service Coordinator position will be responsible for creating work orders, answering incoming service calls, quoting recommended service repairs, assisting with the job calendar, tech schedules, invoicing of service jobs and managing overall administrative workflow for the Service Department. These functions require electronic management of parts using company business systems. In addition, this position requires supporting other parts personnel as needed.

Requirements

HS Diploma or Equivalent
2 years of administrative experience in a service-related business
2 years of scheduling field technicians and/or customer service
Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
General knowledge of service parts and service industry including but not limited to basic mechanical and technical aptitude
Incorporate time management skills by prioritizing work assignments
Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company
Must be able to handle high pressure situations
Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

Nice To Haves

Associate Degree or equivalent
4+ years of administrative experience in a service-related business
4+ years of scheduling field technicians and/or customer service

Responsibilities

Creating work orders, answering incoming phone calls, and assisting with the scheduling of technicians
Process completed work orders while monitoring GP goals
Following up on quoted service repair jobs and recommended repairs
Support of other Service departmental roles on an as needed basis
Required to support the parts and sales department as needed for to provide excellent customer service
Other Duties as assigned