Service Coordinator

Finning • Calgary, AB

12d • Onsite

About The Position

As a Service Coordinator, you’ll be the central hub of our service operations—ensuring that every repair job runs smoothly from start to finish. You’ll coordinate work orders, manage documentation, support technicians and planners, and keep customers informed every step of the way. If you’re passionate about organization, communication, and making things happen behind the scenes, this is your opportunity to play a vital role in delivering exceptional service at Finning!

Requirements

• Secondary education with a focus on administrative management, business, or accounting/finance.
• 2–4 years in dealership, project coordination, or service roles within construction, oilfield, forestry, marine, or similar industries.
• Strong communication, stakeholder management, and project coordination skills.
• Excellent attention to detail, time management, and organizational abilities.
• Proficiency in Microsoft Office, Salesforce, and service-related software.
• Analytical and problem-solving skills with a collaborative, service-oriented mindset.
• Familiarity with mechanical, parts, or repair processes.
• Understanding of Finning’s warranty process, service billing, and Customer Service Commitment.
• Knowledge of project management principles related to scope, schedule, budget, and risk.

Responsibilities

• Verify service request details, confirm credit approval, apply marketing programs, and review service history.
• Open work orders, and ensure alignment with scope, budget, and schedule.
• Maintain accurate records in Case and other systems to ensure traceability and audit readiness.
• Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates in Case, SWIP Tool, and M3.
• Complete work order adjustments, SG&A forms, warranty and goodwill documentation, and escalate risks as needed.
• Schedule and participate in Pre, Mid, and Post job meetings, capturing action items and updating commitment dates.
• Arrange transportation, hotshots, and third-party contractor services, including documentation and procurement requests.
• Coordinate site-specific training and access requirements for technicians.
• Ensure all documentation is complete and accurate, initiate closure activities, and support invoicing and warranty claim processes.
• Proactively update internal and external stakeholders on job status and support inquiries related to service, warranty, and production.
• Provide backup support to Planners and Controllers as needed and participate in scheduling and SWIP meetings.

Benefits

• We prioritize creating a diverse and inclusive environment.
• We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
• We continuously strive to enhance our outreach to individuals of all backgrounds and identities.
• We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.
• Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED