Service Coordinator
Rite-Hite•Yorba Linda, CA
•Onsite
About The Position
Rite-Hite Service Coordinators serve as the key conduit between our customers and our sales and service departments. Working with customers in an assigned area, the Service Coordinator assists customers and sales personnel who call in to request service and schedules and dispatches Service Technicians and contractors to complete the work. In addition, this position is responsible for ordering parts, products, and equipment, coordinating shipment and installation, ensuring accurate invoicing, and reviewing completed jobs and analyzing profitability.
Requirements
- Minimum of one year of related experience.
- Good attention to detail.
- Ability to juggle multiple projects without dropping the ball.
- Strong communication and customer service skills.
Nice To Haves
- Prior experience in a field service environment is preferred.
Responsibilities
- Assist customers and sales personnel who call in to request service.
- Schedule and dispatch Service Technicians and contractors to complete the work.
- Order parts, products, and equipment.
- Coordinate shipment and installation.
- Ensure accurate invoicing.
- Review completed jobs and analyze profitability.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Paid medical leave
- Retirement savings plan
- 401(K) with company match
- Profit sharing
- Paid holidays
- Vacation
- Up to five paid personal/sick days per year
- Disability insurance
- Robust well-being program with an opportunity to receive an extra day off and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
