Service Coordinator
Checkered Flag Operations Center•Virginia Beach, VA
•Onsite
About The Position
Checkered Flag Automotive Group is looking for a Service Coordinator to join their team in Virginia Beach, VA. This role involves managing inbound calls for the Service Department, scheduling appointments, and assisting callers. The Service Coordinator will also coordinate customer vehicle service appointments, including arranging loaner or rental vehicles, and follow up with no-shows to reschedule.
Requirements
- High school diploma or equivalent
- At least 1 year of customer service experience
- Must be able to walk, bend, and sit for extended periods of time
- Proficiency in Microsoft Excel, Word, Outlook, and CDK
- Strong organizational and communication skills
Nice To Haves
- Self-motivated individuals
- Strong attention to detail
- Focus on serving customers
Responsibilities
- Answer all calls inbound to the Service Department, schedule appointments and provide assistance appropriate to the caller’s needs
- Coordinate customer’s vehicle service appointments, including scheduling and coordinating loaner or rental vehicles, as applicable
- Monitor scheduled reservations, contacting no-shows daily to reschedule
Benefits
- Continued paid training opportunities
- Medical, dental, vision coverage and more
- Company paid Life and Short-Term Disability Insurance
- 401(k) Match
- Paid Time Off
- a paid day to participate in local charity or volunteering events
- Employee and family discounts
- Professional development assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
