Service Coordinator

Ferrellgas • Augusta, GA

7d

About The Position

Ferrellgas is seeking a Service Coordinator to manage day-to-day operations, assist customers, and ensure service work stays on track. This role is ideal for an organized, dependable individual comfortable interacting with customers and crew members. The Service Coordinator will be responsible for routing jobs, maintaining records, and ensuring all parties have the necessary information. The position requires problem-solving skills, the ability to stay busy, and a reliable nature.

Requirements

• High school diploma or equivalent required.
• 5 plus years of customer service experience required.
• Advanced Excel skills.
• Basic accounting skills.
• Strong organizational skills.
• Typing and data entry experience.
• Proven telephone communication skills.
• General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.
• Ability to get along with others and work within a team environment.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Nice To Haves

• routing/distribution software experience

Responsibilities

• Performs the daily operations of the service routing and scheduling function as well as monitors operational process compliance and productivity of service work.
• Maintains an accurate database of the detailed planning/regulatory requirements associated with each county and municipality.
• Serves as the primary point of contact for project communications.
• Proactively communicates with the customer during each step of the project, including follow-up once complete.
• Notifies the CSM and DM’s as to all regulatory requirements within each local, prior to initiating each site plan.
• Ensures that appropriate site plans are completed, collected and filed on shared folders. Evaluates for accuracy and legitimacy.
• Initiates communication to prompt the permitting process, once the site plans are complete. Communicates with customer, as to the appropriate lead time.
• Maintains, documents and publishes a proficient timeline with each project.
• Requests utility surveys, as not to inhibit a timely installation.
• Submits tank set service orders, per the project timeline and service reservation calendar.
• Obtains approval from the CSM for applicable pricing and fees associated with regulatory process.
• Requests all necessary inspections during applicable phases of the project.
• Follows up to gain all inspection approvals. Records, files and communicates appropriately.
• Provides regular updates with the leadership team on active projects, challenges and completions.
• Maintains an effective balance with communication, customer service, documentation and step process initiation.
• Provides back-up (peak time coverage) support to CSS customer service team when work permits.

Benefits

• Medical, dental, vision, accident, and critical illness insurance
• Company-provided short-term and long-term disability, life insurance, and AD&D
• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• Parental leave
• Tuition reimbursement
• Wellness program
• Employee Assistance Program (EAP)
• Medicare support
• Referral program
• Employee discount programs
• Propane savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED