Service Coordinator
About The Position
PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging. A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This position may be hired as a Service Coordinator D. This is an entry level position and must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills. The determination of these qualifications will be done by test. Applicant is expected to progress through Company-provided training in the Service Coordinator role. As training progresses, the incumbent will receive additional base pay. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.
Requirements
- High School diploma or GED equivalent.
- Two years customer service experience.
- Proficient with Microsoft office suite.
- Must be detail oriented but with a demonstrated ability to multi-task.
- Successful in passing clerical aptitude test as well as a typing test at 30 WPM - required.
- Ability to clearly communicate in person, in writing and over the phone.
Nice To Haves
- Have three to five years of experience in a Utility Field Operations environment.
- Have two or more years of experience as a Group or Administrative Assistant.
- Previous experience with SAP software and the ability to quickly learn proprietary software systems.
- Excellent time management and organizational skills.
- Proficient and accurate use of 10 key.
Responsibilities
- Manage emails, letters, packages, phones calls and other forms of correspondence.
- Process paperwork for internal or external use across various work groups.
- Organize and maintain project data to assist management with reporting requirements.
- Assist other service coordinators as needed to meet team objectives and deliverables.
- Ability to work overtime during emergency operations.
Benefits
- Medical, dental, and vision insurance
- 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.
- Life insurance
- Additional voluntary benefits, including pet insurance
- Tuition Assistance
- Mass Transit Pass for employees in our Portland and Salt Lake City Offices.
- Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)
- Paid short-term disability leave and long-term disability insurance
- Paid Parental Leave
- Paid Bereavement Leave
- Employee Assistance Program supporting mental and emotional wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
