Service Coordinator

DH Pace•San Antonio, TX

4d•Onsite

About The Position

The DH Pace Company, Inc. in San Antonio aspires to hire a Service Coordinator who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Requirements

Experience using Microsoft Office Suite
Must have excellent communication skills and focused on customer service
Must have good time management skills, be organized, and the ability to multi-task
Represent the company in a professional manner

Nice To Haves

Experience in the door industry is a plus but not required
Experience in a dispatch or other high volume administration field is a plus

Responsibilities

Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Continually ensure technician’s schedules are cleared of completed job tickets and that open job tickets are in correct technician’s schedules for materials ordered, billing and voided tickets
Run, review and manage department reports to ensure department is meeting customer expectations and commitments
Assist with billing paperwork and meeting customer billing document requirements
Create and maintain service tickets to ensure service dates are met
Work with estimating team to provide service quotes when required
Aid field techs with technical/mechanical troubleshooting/problem solving
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Other responsibilities as assigned