Service Center Appointment Scheduler

Cocoa Hyundai•Cocoa, FL

About The Position

At Cocoa Hyundai , Our Business Development specialist requires a keen sense of urgency to customer requests or inquiries funneling through to our dealership. Candidates must be able to multi-task several requests with immediate response. The BDC Specialist position has a base hourly pay + commission pay scale.

Requirements

Excellent PC skills with Microsoft office products
Must be able to effectively complete tasks in a deadline-driven environment
Strong verbal and written communication skills
Strong organization with great attention to detail
Self-Motivated
Pleasant phone voice with great people skills
Must have an energetic phone personality and able to handle concerned customers
Must be able to work full-time hours

Responsibilities

Handling Service inquiries via phone/internet
Making approx. 80-100 calls/day
Setting appointments for the Service team
Work closely with service associates following through on all internet leads, and phone calls daily
Commission consists of Appointments Shown, with bonuses paid for volume, averages, and consistency
Team Environment - we all work together to provide the best customer experience
Accountability - We track your metrics daily to ensure we are maximizing your opportunity, as well as providing the best experience for our clients