Service Coordinator

NECI•Auburn, MA

25d•Onsite

About The Position

NYNE Mechanical, a division of NECI, is a team of talented problem solvers who can see beyond the immediate effect of a breakdown to the root cause. Our entrepreneurial culture encourages and rewards those who can think like our clients and make recommendations to improve their uptime performance. The Role We are seeking a technically capable Service Coordinator to support NECI’s valve and asset repair business. This role serves as a critical technical and operational liaison between customers, sales, service providers, manufacturers, and subcontractors. The Service Coordinator ensures service engagements are accurately scoped, efficiently executed, and delivered to customer expectations through strong mechanical understanding, systems expertise, and proactive coordination.

Requirements

Bachelor’s degree (Engineering, Technical, or Business discipline preferred) or equivalent hands-on experience in a mechanical or industrial services environment.
Demonstrated mechanical aptitude with the ability to understand and discuss valves, instruments, rotating equipment, and repair processes.
Strong proficiency with enterprise systems and applications (IFS experience a plus) and Microsoft 365.
Solid project coordination skills with high attention to detail and data accuracy.
Ability to communicate effectively with technical and non-technical stakeholders, influencing outcomes through professionalism and technical credibility.
Strong desire and ability to deepen technical knowledge within industrial service and repair operations.
Must be currently authorized to work in the United States.

Nice To Haves

IFS experience a plus

Responsibilities

Collaborate with sales, customers, and service providers to technically scope, plan, quote, and execute shop and field service work.
Create, manage, and maintain work orders for valve and asset repair operations, ensuring accuracy, prioritization, and timely execution.
Coordinate with outage management, shop personnel, and field service teams throughout the full service lifecycle—from initial scope and quoting through execution and closeout.
Proactively manage changes to service scope, schedule, or priorities, clearly communicating impacts to all stakeholders.
Leverage the IFS Business System to generate proposals, work orders, customer orders, and purchase orders.
Perform post-outage cost reconciliation and deliver detailed repair and service reports.
Develop and maintain shop repair orders, field service orders, and subcontractor scopes of work with technical clarity.
Maintain complete and accurate customer and internal service documentation.