Hybrid Service Coordinator

Lutheran Social Service of Minnesota•Saint Paul, MN

11d•Hybrid

About The Position

As a Service Coordinator, you will provide professional support to individuals enrolled in the Consumer Directed Community Support (CDCS) programs. You will offer information and support to families regarding program policies, procedures, allowable waiver expenses, and employment-related functions such as staff training and wage and hour compliance. Your role will involve processing paper/electronic records to ensure efficient program operations and meet internal deadlines for payroll and expenses. You will manage client participation and budgets to ensure all payroll and expense expenditures made by Partners in Community Supports (PICS) to clients are approved by the county and are billable to the State of MN and health plans. You will interact with county case managers, flexible case managers, and other provider agencies as needed to ensure smooth service delivery. Additionally, you will serve as a first point of contact for county staff, clients, and employees in the areas of human resources, service agreements, support plans, and individual client budgets. You will process new client intakes and current client renewals, meeting with families at their home or another designated location, and provide high-quality customer service at all times, including the prompt return of phone calls, emails, and requests. In this role, you will also assist in the development of program policies and procedures, help write articles for the quarterly program newsletters, and prepare presentations for public use in promoting the program.

Requirements

Four-year college degree; social services coursework is desired.
A minimum of two years of training and experience working with people with disabilities and their families.
Experience in a waivered service program coordination/management.
A valid driver's license, acceptable driving record, and a Motor Vehicle Check.
Must be able to travel locally to meet with families.
Strong computer skills and the ability to learn new software.
Strong analytical skills and proficiency working with numbers.
Ability to be well organized, detail oriented and perform a variety of on-going tasks in a fast-paced office environment.
Able to write policies/articles/presentations for public use.
Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the community.
Able to read, analyze, and interpret Department of Human Services’ policies and regulations as well as applicable state and federal laws related to service delivery under Consumer Directed Community Supports (CDCS).

Nice To Haves

Knowledge of consumer directed services and the resources and support available to clients is desired.

Responsibilities

Provide professional support to individuals enrolled in the Consumer Directed Community Support (CDCS) programs.
Provide information and support to families regarding program policies, procedures, allowable waiver expenses, and employment-related functions (staff training, wage and hour compliance).
Process paper/electronic records to facilitate efficient program operations and meet internal deadlines for payroll and expenses.
Manage client participation and budgets to ensure all payroll and expense expenditures made by Partners in Community Supports (PICS) to clients are approved by the county and are billable to the State of MN and health plans.
Interact with county case managers, flexible case managers, and other provider agencies as needed to ensure smooth service delivery.
Function as a first point of contact for county staff, clients, and employees in the areas of human resources, service agreements, support plan, and individual client budgets.
Process new client intakes and current client renewals, meeting with the families at their home or another designated location.
Provide high quality customer service at all times, including the prompt return of phone calls, emails, and requests.
Assist in the development of program policies and procedures.
Help write articles for the quarterly program newsletters.
Prepare presentations to be used for public use in promoting the program.