Service Coordinator - Mississauga

Volvo Group•Mississauga, ON

1d•Hybrid

About The Position

Prevost, a division of Volvo Group Canada Inc., is currently looking for a Service Coordinator for its Mississauga Branch. Our Service Coordinator - Mississauga, has a key role in the Volvo Group | Prevost Division to facilitate and achieve a balance between the complexities of service capacity and the customer needs and timeline demands while maintaining company profitability.

Requirements

High school degree or equivalent and 1 year in the automotive/heavy duty industry or 2 years on-the-job related experience
Ability to estimate a mechanical repair
Strong computer knowledge: Microsoft Office skills
Background in service and parts

Nice To Haves

Knowledge of the SAP software

Responsibilities

Provide and maintain repair schedules for major (and minor) accounts for repairs of service.
Set up work for all shifts so that the productivity shifts will be at the highest level possible; maintain our service appointment.
Provide information for present and scheduled jobs in order to procure the necessary parts and materials required.
Perform vehicle walk around with customers and prepare estimates for repairs to customers and follow up with customers.
Document service schedules for customer vehicles and follows up with customer on future service appointments.
Keep customers informed on completion times, delays and changes to estimates and spend quality time building relationships with customers.
Prepare, process and insure accuracy of all repair and warranty work orders and warranty coding.
Maintain a constant flow of work into the service department and take steps to fill empty time periods in the service.
Work under ISO operational procedures and maintain the branches service records.
Seek opportunities to increase service sales.