Service Coordinator

La Rabida Children's Hospital•Chicago, IL

2d•Hybrid

About The Position

Service coordination is an ongoing process that helps families access and coordinate the services and supports identified in the IFSP. Responsibilities include case management for infants and toddlers with disabilities or developmental delays by completing intakes, developing Individualized Family Service Plans (IFSPs), and linking families to appropriate early intervention and community services. Serves as a liaison to ensure services begin on time, progress is monitored, and documentation is complete, often working remotely or in the community.

Requirements

Bachelor's degree in social work, psychology or related field
Minimum 1 – 3 years working either in early intervention or with families or children with special needs.
New graduates will be considered with comparable field placement, internship, or volunteer experience.
Must be able to secure a Early Intervention Service Coordinator Credential and maintain it throughout employment.
Employee must maintain automobile insurance.

Responsibilities

Completes intakes: Meets with family to discuss their concerns about their child, provides family with written information on early intervention and available service providers, and needed public and private resources, reviews assembled documents to determine if eligibility exists, conducts developmental screenings as needed, discusses with family the scope of Part C/EI services, due process rights and procedural safeguards, provides information on what additional evaluations or diagnostic services are needed, completes intake forms which include ASQ-SE and obtain releases, explains to family the role of Parent Liaison and Local Interagency Council, sets up appointments for needed evaluations or assessments.
Coordinates eligibility determination process: Arranges for or collect relevant information necessary to determine eligibility, ensures a Multidisciplinary Team’s review of the assembled information to assist in eligibility determination with Parent/Legal guardian, reviews due process rights and procedural safeguard related to eligibility determination with the Parent/Legal guardian.
Assists families in locating service providers: Discusses families’ specific service requirements and preferences, reviews local and Chicago-wide service matrix with families including home-based and center-based options, works with providers to learn their availability, areas of expertise, and location boundaries, if families are not satisfied with providers, explores reasons and attempts to resolve issues with help of supervisor, when necessary, works with families on changing providers, when provider availability changes, works with family on new provider options.
Facilitates development of Individual Family Service Plans (IFSP) and collects all information necessary to develop IFSP: Explains the IFSP process to the family, familiarizes them with the IFSP format and prepares them as an equal participant for the IFSP team meeting, facilitates IFSP team meeting to include the family, providers and other relevant people requested by the family and develops the IFSP, obtains consent to implement the IFSP, participate in case consultation and TA group discussion regarding families and IFSP development.
Maintains Early Intervention records: Completes all required Department Of Human Service (DHS) forms and reviews forms annually, completes timely record notes to ensure all appropriate steps have been implemented to secure procedural safeguards, maintains confidentiality, works with providers to ensure that the reports and progress notes are received quarterly, ensures that the necessary correspondence to and from families, collaterals, and medical staff is completed and in the file.
Maintains up to date accurate information on Cornerstone computer system: Enters child’s specific information and updates as necessary, processes provider authorizations for evaluation, assessment, initial IFSP and IFSP changes, sends authorizations to providers.
Maintains on-going contact with families: Contacts families monthly to discuss Early Intervention services, refers families, as needed, to additional public and private resources, refers families to Parent Liaison when appropriate.
Facilitates six month, annual, and exit IFSP reviews: Ensures that six month, annual, and exit IFSP reviews are completed, works with the family and providers on whether goals were accomplished, discusses with family and provider if services should be discontinued and/or new services added.
Implements transition plan: Facilitates the development of a transition plan to preschool, early childhood special education, or other services, works with family, providers, and other resources in determining the most appropriate services, informs families of their rights and works with the next program to ensure a smooth transition, educate families on their rights to an evaluation with CPS, and the referral process, obtain consents to share records with Chicago Public Schools and participate in transition planning conferences.
Completes the Family Fee Schedule (FFS) and Insurance Plan: Ensures family understands the family fee structure and use of private insurance, notify providers of family fee assigned for the child, obtain insurance information and facilitate benefit verification with the CBO.
Conducts developmental screenings and public awareness presentations: Conducts a minimum of 2 screenings and/or public awareness presentations per year, informs collateral, on-going basis, about CFC and its role and mission.
Performs other duties as assigned.
Assists program administrators and lead service coordinators in training new staff.
May attend Local Interagency Council meetings.
Attends all necessary training.