Service Coordinator 1 (32443)

EBARA TECHNOLOGIES INCORPORATED•Sacramento, CA

6d•$22 - $25•Onsite

About The Position

Under direct supervision, provide service to the customer base at various site locations. The schedule for this position is either 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m., Monday to Friday, and it will require flexibility for assigned overtime.

Requirements

High school diploma, Associate degree, or equivalent experience.
Zero (0) to Four (4) years of work-related experience in the semiconductor or related area.
Working knowledge of general policies and procedures.
Strong Customer Relations skills.
Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
Sufficient PC skills to manage information and good ten-key data entry skills.
Must be detail-oriented.
Strong verbal and written communication skills are essential.
Must be comfortable with redundant work and minute-to-minute day-to-day variety.
Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
Demonstrated teamwork and organizational skills.
Demonstrated excellent written and oral communication skills.

Responsibilities

Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA).
Update databases with the status of returned materials issues and accounts for returns inventory.
Issue Work Orders on the returns.
Provide quotes to customers on work orders.
Maintain and update the database with relevant service and product information.
Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
Follow through with the completion of the work order and shipment of the product to the customer.
Responsible for receiving and transferring inventory between quick response centers (QRC).
Comply with EBARA safety policies, including participation in and completion of all required safety training.
Maintain a clean and safe working environment compliant with Ebara safety policies.
Perform other duties as assigned.