Service Coordinator

Window World of Southwest Florida

10d•Onsite

About The Position

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Requirements

Work with existing customers to address any warranty issues.
Manage inbound/outbound calls.
Work within a customer relations management tool (CRM) to record service requests, schedule appointments and record customer data.
Troubleshoot product and service issues across departments by clarifying and documenting product issues, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding.
Energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products and service policies.
Order replacement parts for warranty services.
Schedule service appointments and product installations with both customers and Window World team.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Accurately update customer account and records in the CRM.
Follow standard operating procedures.
Prepare customer service call reports for management.
Maintain a well-organized and professional workspace.
Provide assistance with training and orientation for other team members as assigned.