Service Coordinator

Relevant Industrial LLC•New Brighton, MN

5d•Onsite

About The Position

This role focuses on providing satisfaction to end users and distributors while ensuring company business goals of timely service and order fulfillment are met. The Service Coordinator works closely with the to maintain smooth operations and effective communication with customers.

Requirements

High school diploma or equivalent.
Five years of experience working within the heavy equipment industry.
Three years of practical experience in customer service.
One year of experience in the mining and construction industry.
Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
Strong problem-solving skills and the ability to handle a variety of complex situations with limited standardization.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Prolonged periods of sitting at a desk and working on a computer.
Frequent communication with customers and cross-functional teams via phone, email, or in person.
Ability to focus and concentrate in an office environment with standard noise levels.
Occasional reaching, bending, or twisting to access office supplies or equipment.
Visual acuity to view a computer screen and read printed materials.
Manual dexterity to operate a keyboard, mouse, and other office equipment.
Occasionally required to stand and walk.
Must occasionally lift and/or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Responsibilities

Perform general order intake functions.
Answer incoming phone calls and emails from customers and distributors.
Respond to inquiries regarding stock balance, pricing, and availability; enter subsequent customer orders.
Assist in investigating issues related to inventory, pricing, deliveries, returns, credits, and technical problems.
Track incoming shipments and back orders.
Ensure accurate daily filing of customer orders, invoices, acknowledgments, and departmental communications.
Maintain and update technical documentation and resources.
Assist in coordinating between customers, sales representatives, and management.
Support sales and management with routine and special requests or projects.
Communicate administrative activities and contribute to business growth.
Maintain a high level of parts knowledge with the capacity to develop a solid understanding of Relevant Industrial’s business culture.
Act on behalf of team members in their absence when necessary.
Participate in employee development programs, including product and application training, business, and personal development.