Service Coordinator

University of Toronto • Toronto, ON

13d • CA$60,237 - CA$77,035 • Onsite

About The Position

The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Their residences include Chestnut Residence, Oak House, Graduate House, and Knox Residence. They strive to offer a supportive and dynamic living-learning environment for students that fosters academic success, personal growth, and a strong sense of belonging. Reporting to the Manager, Residence Administration, the Service Coordinator is responsible for overseeing service desk operations at their assigned student residence(s). Responsibilities include greeting residents/guests and visitors, answering questions, transferring phone calls, distributing mail/parcels, monitoring building access, issuing keys and equipment, processing payments, and other administrative duties. The Service Coordinator is also responsible for training and scheduling other service desk staff, reviewing logs and audits, ordering supplies, and responding to routine email inquiries.

Requirements

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.
• Intermediate computer skills with Microsoft 365 tools (e.g., Word, Excel, Outlook, Teams).
• Excellent customer service and interpersonal skills.
• Strong oral and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Good judgment, tact, and diplomacy.
• Excellent problem-solving skills.

Nice To Haves

• Proficiency with StarRez software system
• Experience with hotel/hospitality property management software.

Responsibilities

• Acting as the first point of contact for general enquiries
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Distributing routine welcome packages to students
• Providing guided tours of facilities
• Drafting internal and external communications
• Directing the activities of casual staff
• Coordinating staff schedule to ensure proper coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree