Service Coordinator

Holt of California • West Sacramento, CA

71d • Onsite

About The Position

Performs all duties of shop office in an accurate and efficient manner to support the service department, mechanics, supervisors, and our customers.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of this organization.
• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to conduct oneself in a manner that is professional and business-like at all times.
• High school diploma or general education degree (GED); and/or two to three years related experience or equivalent combination of education and experience.
• Strong computer skills a must.
• Must have a valid driver license and a clean motor vehicle record.

Nice To Haves

• Previous Material Handling Service Operations experience preferred.

Responsibilities

• Open, close, and invoice shop work orders.
• Process mechanic labor in automated time system.
• Type quotes, memos, and letters.
• Answer Service department telephones and direct calls.
• Input and update standard job system.
• Process warranty including handling all reports.
• Research repair information for customers, mechanics, and other department employees.
• Handle all service mail including delivery and pick-up.
• Process purchase orders.
• Oversee the day-to-day operations of the Service offices for the division.
• Maintain and update Service Procedure Manual and Standards of Performance.
• Maintain sell rates for individual divisions ensuring accuracy and timeliness.
• Other duties as assigned.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED