Service Coordinator

Hopewell Residential•Calgary, AB

13d•Onsite

About The Position

Hopewell Residential Management LP (“Hopewell”) has been one of Alberta’s leading home builders and community developers for more than 30 years. We’re in the business of building a better tomorrow – one person, one home, one neighbourhood at a time. That means we prioritize customer needs and wants through operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside our ESG practices, world-class team and incredible workplace culture, Hopewell is a true real estate leader. This role will report directly to the Warranty Manager and work alongside the Service Technicians.

Requirements

Minimum 1 year of progressive experience within the residential housing industry.
Strong administrative skills to include Microsoft Office and Outlook are necessary.
Related knowledge, skills and experiences will be considered, however, previous experience as a Service or Construction Coordinator, Customer Relations, and/or Customer Care role is strongly preferred.
Ability to handle a high volume of communications daily, primarily via email, while demonstrating professionalism, tact and upholding the Hopewell customer philosophy in every interaction.
Excellent interpersonal and problem-solving skills.
Ability to build and maintain relationships.
Effective communications skills, both oral and written.
Attention to detail and high level of accuracy.
Very effective organization and time management skills.
High school diploma or equivalent.

Nice To Haves

Working knowledge of database systems such as Newstar, Sales Force, Vendorlink, and On Location would be considered an asset.
Knowledge of provincially mandated new home warranty is considered an asset.

Responsibilities

Interact with homeowners, trades, suppliers and fellow employees via phone and email, delivering a high level of service, care and attention to the need in each call.
Partner with the Customer Liaison and Service teams in sourcing information to problem solve, coordinate efforts, and ultimately provide resolution for our homeowners’ issues. You must balance the responsibilities of the organization under Alberta New Home Warranty by delivering best-in-class homeowner experience.
Assist the Service team to integrate Hopewell’s customer philosophy throughout our systems, skills and attitudes, resulting in a positive company image and a continued positive building experience for our homeowners.
Support the Service Coordinators in the accurate distribution or filing of department documentation.
Schedule homeowner post possession inspections or trade days.
Support the service technician by providing necessary documents and inspection details for appointment preparation.
Issue work orders & Issue purchase orders.
Maintain Service database of customers, trades and work order information.
Provide vacation cover and back up to Service Coordinators when required.
Attend Service department meetings as required as well as participate in any scheduled corporate meetings as required.
Other duties and responsibilities as assigned.