Service Coordinator

Crane Engineering Sales • Burnsville, MN

25d • Onsite

About The Position

Crane Engineering, a family-oriented Midwest based company with locations in Wisconsin and Minnesota, is seeking a Service Coordinator due to growth. This entry-level role provides administrative and sales support for Crane products and services to Account Managers and customers. Responsibilities include order processing, shipping and receiving support, quote preparation, and maintaining customer and project information. Strong computer skills and attention to detail are essential, with training provided on company systems and processes.

Requirements

• High school diploma or equivalent required.
• Strong computer skills, including Microsoft Office applications.
• Ability to interact professionally over the phone with a focus on customer service and increasing sales.
• Ability to multi-task in a fast-paced environment.
• Works well under pressure.
• Strong customer service and time management skills.
• Strong written and verbal communication skills.

Responsibilities

• Demonstrates and promotes Crane’s core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
• Learn and maintain product knowledge necessary to support internal and external customers.
• Perform customer order entry and processing.
• Perform shipping and receiving activities including documentation and coordination.
• Prepare customer quotes with direction from account managers and service personnel.
• Work with customer service team with order entry tasks.
• Obtain appropriate information to set up customers.
• Request quotations from vendors, both represented and not.
• Assist customers and internal teams with inquiries and administrative support.
• Learn and utilize company software systems and processes.
• Supports sales staff with obtaining business.
• May perform other duties as assigned.

Benefits

• Ability to thrive in a culture that values growth, innovation, collaboration, and continuous improvement.
• Receive recognition for creating a meaningful impact on the organization’s success.
• Work-life balance; generous paid time off program
• Comprehensive health insurance coverage
• 401k with generous company match
• Intuitive health and wellness program that rewards participation
• Community involvement and volunteering opportunities
• Career advancement through our Career Tracker program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED