Service Coordinator

Tech-24 A Commercial Food Service Repair Company Inc•Cincinnati, OH

10d•Onsite

About The Position

The Service Coordinator (Dispatcher) at Tech24 ensures efficient daily operations by scheduling and dispatching service technicians, prioritizing reactive service calls, and coordinating return visits. This role requires strong attention to detail, organization, and the ability to manage multiple tasks in a fast-paced environment. You’ll serve as a key point of contact between technicians, customers, and internal teams—providing clear updates, maintaining accurate records, and supporting timesheet and invoice review to ensure timely, high-quality service delivery.

Requirements

High school diploma or GED required
Minimum 2 years of experience in customer service, dispatching, project management, or a related field
Proficient computer and data entry skills
Highly organized and detail-oriented
Knowledge of service areas and route optimization skills
Advanced customer service skills
Strong multitasking ability

Nice To Haves

Working knowledge of the HVAC industry
Advanced proficiency in Microsoft Office Suite
Strong problem-solving and decision-making abilities
Team-oriented with the ability to collaborate cross-functionally
Ability to adapt quickly in a reactive, ever-changing service environment

Responsibilities

Dispatch service technicians to assigned service calls
Schedule and coordinate daily service appointments
Maintain dispatch schedules in Global Edge and Excel dispatch board
Debrief technicians following service calls and update service details
Forecast workload 2–3 days in advance to support resource planning
Follow up on open service calls and customer return visits
Confirm upcoming appointments with customers and provide status updates
Maintain accurate customer records and service database entries
Monitor and respond to incoming calls, emails, and after-hours messages
Coordinate with technicians and warehouse teams on parts availability and job readiness
Manage service quote logs and customer portals
Ensure calls are properly routed to on-call technicians
Support additional administrative and operational duties as needed

Benefits

Weekly Pay – Reliable pay, every week
Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
Comprehensive Training Opportunities– Advance your skills through manufacturer certified programs, company training, or a blend of both.
Retirement Planning Made Easy – 401(k) with company match and immediate vesting
Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources
Top pay for experience
Full benefit package including medical, vision, and dental insurance
Paid vacation, sick days and holidays
401(k) retirement savings plan