Service Coordinator

Cleveland Brothers Equipment Co•Hunker, PA

10d•Onsite

About The Position

Under general direction of supervisor(s), this position provides support services to employees, managers, and customers by ensuring the efficient flow of documentation and supplies from various sources. This position mandates that the employee be able to perform all of the following functions: Open & close master and sub work orders, enter time into Time Collection System and prepare and process required paperwork, order & distribute materials for shop personnel, research literature, verify, record, maintain, & submit specific service shop records, and substitute for other positions and other functions as assigned by necessity.

Requirements

Thorough understanding of shop practices and procedures focusing on work order processes
Knowledge of product and part inventory, diesel and gas engines
Working skills in researching and ordering of parts coupled with computer supported clerical ability
Proven ability to organize and prioritize work based on time constraints
Strong communication skills for dealing with customers and fellow employees
Clerical experience in a service shop demonstrating increased responsibility and having significant exposure to the fundamentals of engines and electrical systems, or an equivalent combination of training and experience acceptable to Company.

Responsibilities

Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and scheduling
Enter personnel time into time collection system and generate all required paperwork
Advise concerned parties on status of jobs
Generate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product lines
Research part numbers from data base, and computer inventory records
Maintain up-to-date files of product catalogues and technical data
Order parts by computer for repairs from either inside or outside the Company and oversee distribution
Accept payments for services
Keep logs of repairs performed, customer calls, and parts required
Compile reports on service employees hours, repair time on customer equipment, and machine history
Initiate warranty claims and credit unused or defective parts against work orders
Schedule repair work in absence of supervision
Coordinate record keeping with sales and administrative personnel
Receive payments and credit to work order when completed
Operate basic office equipment
Perform other work related duties as required