Service Coordinator Post Adoption Records
About The Position
Catholic Charities Boston maintains records for adoptions facilitated by the agency throughout the last 70+ years. Members of the adoption constellation (adoptees, birth parents, adoptive parents, biological family members) can request certain services from the agency regarding the records associated with their adoption cases. Post-Adoption Services oversees adoption records and facilitates the delivery of these services. The Post-Adoption Services Coordinator is responsible for overseeing adoption records and facilitating services requested by members of the adoption constellation. This includes receiving and processing all applications for Post-Adoption Services and communicating with applicants, while also complying with all federal and state confidentiality laws.
Requirements
- Bachelor’s degree preferred. Experience may be substituted for degree.
- Experience in social work or social services preferred
- Strong writing skills (writing sample required with application)
- Ability to work independently
- Strong decision-making and communication skills
- Ability to handle confidential documents and information with respect
- Strong research skills and familiarity with online search engines/online search tools
- Proficient in Microsoft office Suite and other technologies required for research
- The ability to move boxes or files around in storage areas.
- Strong organizational skills
- Ability to travel between Catholic Charities facilities in and around Boston as needed
Responsibilities
- Maintain consistent and professional communication with all members of the adoption constellation
- Maintain professional boundaries and confidentiality
- Respond to all phone and email inquiries in a timely manner
- Maintain organized records of all applications received by Post-Adoption Services
- Track all inquiries and maintain records of communication with applicants and/or other members of the adoption constellation
- Retrieve and review adoption case files located at Catholic Charities Boston facilities
- Travel between Catholic Charities Boston facilities to locate and retrieve case files as needed
- Prepare non-identifying summaries of adoption case files
- Facilitate search and reunions for adoptees and birth parents
- Comply with all state, federal, and agency adoption policies and confidentiality laws
- Update department policy documents as needed
- Monitor all channels of communication including but not limited to monitoring emails, phone calls and incoming mail while track all requests and applications.
- Deliver payments associated with application fees to appropriate accounting personnel
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
