Service Coordinator II
About The Position
The Service Coordinator II is a key member of our Field Service team, responsible for supporting and managing the Authorized Service Partner (ASP) program across the US. This role ensures that third-party service providers meet Thermo Fisher's high standards of quality, compliance, and customer satisfaction. You will coordinate onboarding, monitor performance metrics, maintain compliance documentation, and act as a primary liaison between Thermo Fisher and our ASP network. This is a dynamic role suited for someone who is process-driven, collaborative, and passionate about delivering exceptional service.
Requirements
- High school diploma or GED equivalent and 3+ years of experience in service operations, vendor/partner management, or technical support.
- Strong organizational and project management skills.
- Excellent interpersonal and written communication skills.
- Proficiency with Microsoft Office and experience with service platforms (e.g., Salesforce, or equivalent).
- Ability to manage multiple priorities in a fast-paced, matrixed environment.
- Strong analytical and problem-solving skills.
Nice To Haves
- Experience working in life sciences, diagnostics, or industrial service environments.
- Familiarity with compliance standards and third-party service governance.
- Background in supporting field service or customer-facing technical teams.
Responsibilities
- Serve as the primary point of contact for all ASP-related activities within the region/division.
- Support onboarding and training for new partners, ensuring alignment with Thermo Fisher service standards.
- Monitor and evaluate ASP performance using service metrics, customer feedback, and audit results.
- Maintain accurate partner documentation, including contracts, certifications, and compliance records.
- Collaborate cross-functionally with Field Service, Technical Support, Quality, and Commercial teams.
- Drive continuous improvement initiatives within the ASP program to optimize service delivery.
- Assist in managing the ASP portal, tools, and training resources.
- Provide regular reporting and insights to leadership on ASP network performance and trends.
Benefits
- Competitive salary and comprehensive benefits package
- Annual incentive bonus plan
- Career development resources and advancement opportunities
- A culture of innovation, inclusion, and purpose
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
